The main goal of every organization is to satisfy the clients by offering the optimal services.

According to the new management, making the customers satisfied is one of the main orientations. In the official and executive system, the customers, satisfaction was one of the main indexes of the growth and development. Being on a fast track, working precisely and behaving well toward the customers, giving proper information all can make the customers  satisfied.

The issue of customers' satisfaction has not been focused  on so far. The executive have not usually received any feedbacks on the services offered that is why the traditional style of working has not been reviewed much.

Not much work has been done to inform the customers and make them aware of the process of receiving services and necessary documents. The customers have usually been able to receive the service after contacting the offices many times.

Since the style of working has not been documented, those working in the executive have interpreted the law and regulations to their own satisfaction, so these have raised some problems in the line of performing duty.

Behaving toward the customers should be taken into consideration. sometimes impolite and un proper behavior has been observed although behaving politely is of  religious value. The atmosphere in which the customers are received is not comfortable either.

Considering the above- mentioned issues, honoring the customers and customers, satisfaction with the government offices have been listed as one of the seven – step rules so as to make a great change in the line of duty performance.

And the details were approved by the high executive council in 2002. The approved law entitled as 'Honoring the people and satisfying customers in the Executive' was introduced to the government office and institutes in 2002.

The main goals of the above–mentioned rules are as follows:

  • Informing the customers properly through the brochures, pamphlets, and boards…
  • Reviewing, correcting, and designing the duty performance in order to facilitate it and increase the speed of offering services
  • Introducing the company's charter of ethics in order to bring about a conciliatory and proper behavior toward the customers
  • Asking the customers for their opinions regarding the quality of the services and the clerks, behavior.
  • Making laws regarding the job promotion for those who satisfy the customers and job demotion for those who ignore their duty.
  • Conduction a survey on people regarding their satisfaction with the quality of duty performance.
  • It is worth mentioning that the provincial offices and the government offices should keep everything under supervision through the case inspection in order to enforce the law precisely.

There is hope that enforcing the above-mentioned law can lead to an situation where the people will be offered quality serviced and will be treated better and services will be given faster and more precisely and the customers will be satisfied more than they used to be.

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